Returns by Retail Customers

ASEA offers, a 100% 30-day money-back guarantee to all retail customers. Every

Associate is bound to honor the retail customer guarantee. If, for any reason, a retail customer is dissatisfied with any ASEA product, the retail customer may return the unused portion of the product to ASEA or the Associate from whom it was purchased, within 30 days, for a replacement, exchange or a full refund of the purchase price (less shipping costs). If the retail order was placed directly with ASEA, ASEA will issue the refund directly to the retail customer. If the retail order was placed with an ASEA Associate, the Associate must issue the refund directly to the retail customer. ASEA will not issue refunds to retail customers who placed orders with ASEA associates.

The following provision sets forth the minimum refund permitted by law to a retail customer:

A retail customer who makes a purchase of $25.00 or more has three business days (72 hours) after the sale or execution of a contract to cancel the order and receive a full refund consistent with the cancellation notice on the order form. When an Associate makes a sale or takes an order from a retail customer who cancels or requests a refund within the 72 hour period, the Associate must promptly refund the customer’s money as long as the products are returned to the Associate in substantially as good condition as when received. Additionally, Associates must orally inform customers of their right to rescind a purchase or an order within 72 hours, and ensure that the date of the order or purchase is entered on the order form. All retail customers must be provided with two copies of an official ASEA sales receipt at the time of the sale. The back of the receipt provides the customer with written notice of his or her rights to cancel the sales agreement.

Returns by Preferred Customers and Associates (Products Purchased for Personal Use)

If a Preferred Customer or an Associate is unsatisfied with any ASEA product purchased for personal use, the Preferred Customer or Associate may return the product directly to the Company within 30 days for a 100% refund (less shipping). NOTE that for Associates this guarantee is limited to $240. If an Associate wishes to return merchandise exceeding $240 in any 12 month period, the return will be deemed an inventory repurchase and the Company shall repurchase the inventory pursuant to the terms of Section 7.3, and the Associate’s Agreement shall be canceled.